Information about Subscriptions

WP-Optimize Premium is purchased as a subscription. This means that your license will be renewed automatically (and a new order created) at the end of your billing period, unless the subscription is cancelled.

How often will I be billed?
Your account will be billed at the end of the current billing period. Currently, all subscriptions are billed annually.

How is payment taken for repeat orders?
Payment for repeat subscription payments will be processed automatically, using the same payment method.

Can I unsubscribe at any time?
Yes, you can cancel your subscription at any time from your account page.
Once cancelled, you will no longer be charged at the end of the billing period. Your licenses will expire at the end of the current billing period.

Can I be refunded if I stop using WP-Optimize before my subscription period ends?
All refunds are assessed on a case-by-case basis. Please see our refund policy for more information.

How long will I have access to updates for?

Firstly: already-installed software can be used forever, whether you have access to updates or not.

With each purchase, access to personal support and updates to install/update to new releases of WP-Optimize is for 12 months. (As is the case with about 90% of the premium WordPress plugin market).

After 12 months, your license will be automatically renewed (subscription), granting you access to personal support and updates for other 12 months.

To repeat: if you prefer to cancel your subscription before the end of your billing period, then your installed software is unaffected – it will remain installed and you can carry on using it.

What is your refund policy?

Software: We can consider refunds, at our discretion (i.e. no automatic right), based upon the particular circumstances of your case. In practice, we usually require that you have found a technical fault, and that we are given proper opportunity to verify sufficient information about any faults which you believe you have found (and that they are in WP-Optimize, not something else), and to fix them within a reasonable time period. These must in all circumstances be requested within 10 days of purchase, which we believe is sufficient time to ascertain that a purchase works.

Legalese: There are no automatic refunds for digitally-deliverable/non-tangible goods. This is standard practice in these industries, because such goods cannot be returned (unlike physical goods). It is your responsibility to read the product descriptions, verify that it meets your needs (i.e. it provides a workable solution for you) and is suitable for your product environment (e.g. that your web hosting company does not fail to meet an essential requirement). Please do not treat a purchase as trial-ware – we don’t want to push increased costs onto our genuine customers. EU customers have the legal right to a refund of digital goods which they have not yet downloaded, if requested within 14 days, and such requests will also be honoured.

For separately-purchased support services (i.e. not those bundled with software), for which you purchase support for a specific issue, if your support need turns out to be caused by a WP-Optimize defect, then we will refund you 100% of your purchase price for the support purchase.

No refunds are available for unused support purchases, or for any part of the price of a bundled software+support package (for refund purposes, those are treated as 100% software packages).

These restrictions do not affect your consumer rights. For example, if WP-Optimize’s product description states that it has a feature which in fact it does not have, then you can invoke your consumer rights.

Finally, we reserve the right to, without notice or refund, terminate any ongoing services (including support agreements or update feeds) to customers who abuse our facilities or staff.

How many sites can I install WP-Optimize on?

The free edition of WP-Optimize can be installed on any number of single site installations.

When you purchase WP-Optimize Premium you can install onto any number (limited to the number of licences you purchase) of single or multisite WordPress installations.