Premium Support

When you have a problem or question, firstly…

  1. Check our FAQs page, or use the search tool
  2. Look through our WordPress Forum (for non-paying customers)

If you still haven’t found what you’re looking for, use the Customer Support Form below.

You should get a reply to your question within 24 hours. If you don’t, assume it’s in your Spam folders or that something went wrong with the email delivery.
The support desk is closed on Sundays.

Note, the Support Form is for paying customers only.

Support request
Please enter the same name you used when you purchased
This is your four/five/six-digit order number from WP-Optimize, - not your PayPal transaction ID. This needs to be an order from the last 12 months. Login to your account to find the Order number. or check your email order receipt.
The address of your website (should begin with http:// or https://)
Please check this box if the URL (if any) you entered has pornographic, obscene or otherwise potentially offensive imagery or audio on. If you are in doubt, then please explain as part of your description.
Please enter your email address
You can find the version number (please do enter this in full) in the Status panel of your WP-Optimize settings page. If you are not running the latest version, then we will almost certainly recommend updating as the next step - you might have a problem that was already fixed.
Please add all relevant details, including the steps you have taken and the text of any error messages that have shown.
Please enter any and all relevant files (e.g. screenshots). If you have more than one, then you can zip them up. Only .txt files, PDF, zip files and png/gif/jpg graphic files are accepted here.

We use services from HelpScout to help run our support desk. Follow this link to see our data processing amendment agreement in accordance with the EU’s General Data Protection Regulation (GDPR) law. Press the button to submit your support request if (and only if) you consent to allow us to process the data you have entered, in order to answer your question.